Unsuccessful – If no other Unattended Support Computers within the target computer’s network are online, the following message appears: “To power on, you must have another online unattended computer on the same network.”.Note: Although the request was successfully sent, the computer may still not wake up if it does not meet all of the requirements listed above, or if you encounter another error. Please wait a moment before refreshing the unattended computers list and trying again.” We were able to send a power on request to, but it may not power on because it’s offline. Successful – If at least 1 Unattended Support Computer within the computer’s network is Online, In Session or Blocked, then the following message appears: “ may power on momentarily.One of the following dialogs will appear to confirm whether or not the “power on” request was successfully sent.
How to wake windows up from mac wake on lan Offline#
Note: Although the Power On button appears for all unavailable computers (i.e., Offline), the WoL feature does not work for computers that do not meet the requirements listed above (i.e., if the computer is offline because it is not connected to the network). Use the Groups in the left-navigation to locate the target computer (which will be marked as “ Offline”) and click the Power On button.Then click Unattended Support in the Viewer toolbar and select View Unattended Computers. If the application is not already running in the background, open it and log in.If the application is already open and running in the background, right-click the GoToAssist Expert icon in the system tray select View Unattended Support Computers(Windows) or use the Application menu and click Window > My Unattended Computers (Mac).Open the Unattended Support Computers window.Ensure that the computer meets all of the requirements listed above.Note: Even if all of the following is true, the computer may still not wake up if it encounters another error.Īttempt to wake a computer via the GoToAssist Expert desktop application The target computer is plugged in to its power adapter rather than running on battery alone (Mac only).The target computer is connected to the network by ethernet rather than WiFi (highly recommended).At least 1 other unattended support computer within the target computer’s network is already “awake” (i.e., "Online", "In Session" or "Blocked") in order to send the “wake up/power on” request.The target computer has WoL enabled (see Enable Wake-on-LAN for more information).The target computer is connected to the local area network (LAN).The target computer’s status is "Offline" (i.e., not "Online", "In Session", "Blocked" or "Removed").The target computer has the GoToAssist Customer desktop application installed with unattended access set up.In order for you to wake up a sleeping or off (i.e., "target") computer, all of the following must be true: